Refund policy
At Ethniks, we want you to love every outfit you receive. If something isn’t right with your order, we’re here to help.
5 Days Easy Return
We offer a 5 Days Easy Return policy. This means you can request a return within 5 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Include the order details or proof of purchase
Please make sure you check your order as soon as you receive it.
What Can Be Returned?
You can request a return if:
- You received a damaged or defective product
- You received the wrong product
- The product has a manufacturing defect
- The product does not match your order
For size, color, or style-related returns, please contact our support team within 5 days of delivery. Return eligibility may depend on the condition of the product and our return guidelines.
How to Request a Return
To request a return, please contact the Ethniks Support Team within 5 days of receiving your order.
You can contact us through:
WhatsApp: Contact us through the WhatsApp support option on our website
Email: support@ethniks.shop
Please provide:
- Your order number
- The reason for the return
- Clear photos or videos of the product, if the product is damaged, defective, or incorrect
Our team will review your request and guide you through the next steps.
Damaged, Defective or Wrong Product
Please inspect your order when you receive it.
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We may ask you to share clear photos or videos showing the issue so that we can review it and provide the best possible solution.
Depending on the situation, we may offer a replacement, exchange, or refund.
Product Condition
Products must be returned in the same condition in which they were received.
Please do not remove or damage the original tags, labels, or packaging if you are considering a return.
Items that have been worn, washed, altered, damaged after delivery, or returned without original tags may not be eligible for a return.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or other product-specific reasons.
Any product specifically marked as non-returnable on the product page will not be eligible for return.
Return Shipping
If the return is approved, our support team will provide you with the return instructions.
Return shipping eligibility may vary depending on the reason for the return. If the product is damaged, defective, or incorrectly delivered, Ethniks may provide an appropriate return solution.
Please do not send any product back without contacting our support team first.
Refunds
Once your returned product is received and inspected, we will notify you about the status of your refund.
If your refund is approved, the amount will be processed to your original payment method.
Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.
Order Cancellation
Once an order is placed, we begin processing it as soon as possible.
If you need to cancel or make changes to your order, please contact us through WhatsApp or email as soon as possible. We will try our best to accommodate your request before the order is processed or shipped.
Once an order has been processed or shipped, cancellation or modification may no longer be possible.
Important Note
We recommend checking your order carefully as soon as it is delivered. If you have any concerns regarding your product, please contact us within the 5-day return period so our team can assist you.
Our goal is to make your shopping experience with Ethniks simple, comfortable, and hassle-free.
Contact Us
Have a question about a return or refund? Our support team is happy to help.
Email: support@ethniks.shop
WhatsApp: Available through the WhatsApp support option on our website
Ethniks — Ethnic Wear Made for You